By: Cody Irwin, AI Adoption Director – Domo By: Tamara Astakhova, Sr. Partner Solutions Architect – AWS By: Aman Tiwari, Solutions Architect – AWS
One of the most exciting advancements brought by generative AI is the move from tools that only describe data to tools that actively do something with it. Domo’s agentic AI, powered by Amazon Bedrock, transforms your operational workflows by tackling some of the most time-consuming and complex tasks you manage today.
Amazon Bedrock is a comprehensive, secure, and flexible service for building generative AI applications and agents. It provides access to leading foundation models, agent deployment services, and tools for model optimization and data integration, connecting applications with current business data.
You no longer need to settle for charts or tables that must be painstakingly interpreted. AI provides context and narratives that help you understand why a metric matters and what you should do about it. This elevates reporting from informational to actionable, saving hours of manual work and enabling faster decision-making. This AI-driven approach to operational intelligence enhances understanding and unlocks new efficiencies across various aspects of business operations. The key areas where this impact is particularly significant are:
The ultimate outcome of AI is transforming the COO role from reactive problem-solving to proactive value creation. That transformation happens by turning data into narratives and automating workflows, so you can make more impactful decisions faster.
To illustrate these benefits let’s consider the following real business scenarios:
Teams can use AI agents to operate with greater efficiency, precision, and speed, turning complex challenges into streamlined, outcome-driven solutions. Whether it’s on the production floor or at the back end of financial operations, AI is shaping the future of operational excellence.
The decision to design and build Domo’s AI capabilities on AWS and Amazon Bedrock was strategic, supported by four key factors:
For COOs, reliability is everything. AWS aligns perfectly with Domo’s existing infrastructure, enabling smooth scaling without disruptions to performance. This helped ensure that Domo AI could handle everything from lightweight reporting workflows to complex automation tasks without skipping a beat.
Operational leaders must carefully manage confidential data, including employee personal information, customer financial records, and business intelligence. Human resources schedules, supplier contracts, and financial forecasts require secure interactions. AWS security guardrails integration: Because Domo operates as a cloud-based software as a service (SaaS) platform running on AWS infrastructure, the integration with Amazon Bedrock creates a secure, private cloud environment where customer data never leaves the AWS ecosystem. This architecture addresses critical data residency requirements while maintaining the highest security standards.
Key security benefits:
Responsible AI and compliance framework: Domo’s integration with Amazon Bedrock provides enterprise-grade security and compliance that operations leaders require. Customer data never leaves the AWS ecosystem, with strict data isolation helping to ensure that model providers cannot access or train on proprietary information. Domo maintains compliance with critical standards including GDPR, HIPAA, SOC 2 Type II, and ISO 27001, while their Responsible AI program aligns with OWASP guidelines for large language models (LLMs). This comprehensive security framework, combined with the AWS Shared Responsibility Model, enables organizations to confidently use AI-powered insights while meeting their regulatory obligations and maintaining data sovereignty.
Amazon Bedrock provides access to the most robust language models, including Anthropic Claude, which power Domo’s agentic AI. This helps ensure that every data-driven recommendation or action taken by the AI is crafted with the precision and relevance that operations demand.
With AWS, Domo’s solution delivers consistent high performance and reliability, scaling effortlessly to meet the demands of organizations from small startups to global enterprises.
Domo’s AI architecture, shown in Figure 1, represents a sophisticated end-to-end solution that transforms raw AI capabilities into business-ready applications.
Figure 1: Domo’s AI architecture
This architecture shows a progression from foundational AI capabilities through tools and integration layers to end-user experiences. Domo’s AI integration system can be broken down into four main components:
As an example of the transformative potential of Domo’s AI capabilities on Amazon Bedrock, Opus Inspection, the largest vehicle inspection provider in the U.S., partnered with Domo and AWS to modernize its fragmented data systems and streamline vehicle safety and emissions testing across jurisdictions. By consolidating data into a unified, real-time platform, Opus reduced software maintenance efforts by up to 50%, accelerated customer deliveries, and laid the groundwork for AI-driven innovation. With Domo powering dashboards and serving as the front end for AWS integrations, Opus created a seamless user experience, enabling government agencies and repair centers to track performance and uncover trends efficiently. This transformation positions Opus to enhance safety, reduce emissions, and drive future advancements in AI workflows. Visit the Domo website to learn more about the Opus Inspection customer story.
If you’re a COO, the question isn’t whether generative AI has a role in your operations. The question is how you will use it to lead. With Domo and Amazon Bedrock, you have the tools to reimagine operational efficiency, enhance your workflows, and drive measurable business outcomes. The decision to adopt AI in operations isn’t only about keeping up with technology. It’s about amplifying your ability to lead with efficiency, intelligence, and confidence. With Domo and Amazon Bedrock, the future of operational excellence starts now. To bring AI to your operations, start exploring how Domo and Amazon Bedrock can transform your processes and outcomes with a free demo today.
Visit the Domo website to learn more about the Domo agentic AI solution, which is available for purchase through AWS Marketplace. For more information about the solution or to see a demonstration and start a free trial, contact Domo.
Domo is an AWS Machine Learning Competency Partner and modern, cloud-based business management platform that puts real-time data directly in the hands of everyone in the organization.
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